FAQs

Our shipping is typically free for US!

Returns within 30 days from the date of purchase due to product problems, we do.

Unfortunately, we do not ship or process orders for international countries outside of the United States on Fehom.com at this time. If you live outside of the U.S., please contact support@fehom.com to inquire about how to purchase Fehom products.

Sorry, we cannot ship to P.O. boxes.

Unfortunately, we do not ship to APO/FPO addresses.

You can view your order status here by entering the tracking number associated with your order.

If you’ve completed checkout, Send email to our customer care team: support@fehom.com. If your order has not shipped yet, our consumer care team can assist in cancelling the order or editing if need be.

If you’ve completed checkout, send email to talk to one of our Customer Service staff: support@fehom.com. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.

If you need to purchase replacement parts, you can contact the after-sales team for detailed advice.
Email: support@fehom.com

1. Please check if the doors and windows are opened which affects the dehumidification effect because of air flow-out. Close the doors and windows and other air ventilation outlets when open the machine.
2. Please check if the air inlet filter has been blocked that cause bad dehumidification performance. Clean the filter as often as needed.
3. There is a huge mismatch between the covering space and the dehumidification capacity of the machine.

E1--Humidity Sensor Failure--Please unplug the machine and restart. If the failure still exists, please contact the customer service for support.
E2--Defrosting Sensor Failure--Please unplug the machine and restart. If the failure still exists, please contact the customer service for support.
E4--Temperature Sensor Failure--Please unplug the machine and restart. If the failure still exists, please contact the customer service for support.
E7--Full Tank Alarm. Please empty the water tank.

The machine may need some time to recover its original settled place of the lubricant. Please keep the machine rest and stand upright for 3 hours before your first use in case malfunctioning and extend to 24 hours if long lasting shipping.

We suggest you to call or email to our technical service for support. We will feedback to you within 24 hours and help to resolve all the problems our customers encounter.
Email: support@fehom.com